- 0330 043 8179
- supports@careudeserve.co.uk
Last updated: October 2025
Care U Deserve Ltd. (“we,” “our,” “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant Care Quality Commission (CQC) requirements.
Care U Deserve Ltd. is a CQC-registered domiciliary care provider based in Nottingham, England, offering high-quality home care services to adults across Nottinghamshire.
Registered Office:
Care U Deserve Ltd.
95 Gregory Boulevard
Nottingham, NG7 5JH
United Kingdom
Contact Email: pratheekshatj@gmail.com
Phone: 0330 043 8179
We are registered with the Information Commissioner’s Office (ICO) as a Data Controller under the UK Data Protection Act 2018.
We may collect and process the following types of personal information depending on your relationship with us:
Full name, date of birth, gender, and contact details
Address and next of kin information
Health and medical details (including care and support needs, medication, and health conditions)
GP or healthcare professional contact details
Financial and billing information (where applicable)
Communication records between you and Care U Deserve Ltd.
Contact and identification details
Employment history and references
Qualifications, training, and professional certifications
Criminal record (DBS) information
Payroll and bank details
Emergency contact information
Name, email address, and phone number submitted through contact forms or chat plugins (e.g., WhatsApp Join.Chat)
Technical data such as IP address, browser type, and cookies (see Cookies Policy below)
We collect and use your personal information to:
Provide safe, effective, and personalised care services
Assess, plan, and review care needs
Communicate with Service Users, families, and healthcare professionals
Recruit, manage, and support employees and contractors
Comply with legal, regulatory, and CQC requirements
Respond to general enquiries and provide information about our services
Maintain internal records and improve our quality of service
We will only process your data when we have a lawful basis for doing so under Article 6 and 9 of the UK GDPR, such as:
Consent – when you have given clear permission
Contract – to deliver a care service or employment agreement
Legal Obligation – to meet our regulatory duties
Vital Interests – to protect your health and safety
Legitimate Interests – for business administration and service improvement
We may share your data with:
Healthcare professionals (GPs, nurses, hospitals) for continuity of care
Regulatory authorities, such as the Care Quality Commission (CQC) or Local Authorities, when required by law
Third-party service providers, such as payroll companies or IT system hosts, who process data securely on our behalf
Emergency services in urgent or life-threatening situations
We will never sell or share your personal information for marketing purposes.
Your personal information is securely stored in electronic and/or paper form. We maintain strict security measures, including:
Encrypted electronic care records
Password-protected systems
Staff training on data protection and confidentiality
Secure disposal of old records in accordance with retention schedules
We retain personal data only for as long as necessary — typically:
Care records: minimum 8 years (in line with NHS and CQC guidelines)
Employee records: 6 years after employment ends
Financial records: 7 years
After this period, all data is securely destroyed.
You have the following rights regarding your personal data:
Right to Access – request a copy of your personal data
Right to Rectification – correct inaccurate or incomplete information
Right to Erasure – request deletion where data is no longer needed
Right to Restrict Processing – limit how your data is used
Right to Data Portability – receive your data in a portable format
Right to Object – object to processing under certain conditions
To exercise any of these rights, contact:
📧 pratheekshatj@gmail.com
We will respond within one month in accordance with UK GDPR requirements.
We do not routinely transfer personal data outside the UK. If any transfer becomes necessary, we ensure it meets UK adequacy and security standards.
Our website may use cookies and tracking technologies to improve user experience and website performance. You can manage or disable cookies in your browser settings at any time.
We may also use analytics tools (e.g., Google Analytics) to understand site traffic trends, but no personally identifiable information is shared.
All Care U Deserve staff are bound by strict confidentiality policies and undergo regular data protection and safeguarding training. Personal information is shared only when necessary for care delivery or required by law.
We may update this Privacy Policy periodically to reflect service or legal changes. The latest version will always be available on our website.
If you have any questions, concerns, or complaints about how we handle your data, please contact:
Data Protection Lead:
Care U Deserve Ltd.
📞 0330 043 8179
📧 pratheekshatj@gmail.com
If you remain dissatisfied, you have the right to contact the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Helpline: 0303 123 1113
✅ Care U Deserve Ltd.
Caring with dignity, compassion, and respect, always protecting your privacy.
